CAA Surveys

From time to time the CAA surveys the views of its customers (the public) and of the aviation community that it regulates in the public interest.

Customer surveys are conducted to gain information on public and traveller perceptions of the safety and security of the New Zealand civil aviation system. New Zealand’s reputation as a safe place to fly to, from and within is a significant contributor to our economy. Surveys of the aviation community are aimed primarily at providing information about the perceived effectiveness of the Authority’s regulatory interventions and the way in which they are performed.

The information obtained in the surveys is used in a number of ways, such as informing future policy and rule making, and assisting us to target safety awareness campaigns, including the AvKiwi Safety Seminars and articles in Vector magazine.

If you would like further information about CAA surveys, or to find out when the next sector survey is due to be undertaken, please contact surveys@caa.govt.nz.


RPAS use in New Zealand

RPAS use in New Zealand - 2017 (PDF 2 MB)


Post-Audit Survey Results

Post-Audit Survey Results - Airlines - 2017 (PDF 219 KB)

Post-Audit Survey Results - General Aviation - 2017 (PDF 218 KB)

Post-Audit Survey Results - Aviation Infrastructure and Personnel - 2017 (PDF 219 KB)

Post-Audit Survey Results - Security - 2017 (PDF 214 KB)


CAA Stakeholder Survey Results - Part 139 Aerodromes

CAA Stakeholder Survey Results - Part 139 Aerodromes - 2017 (PDF 219 KB)


Public Sector Reputation Index: 2017

Public Sector Reputation Index: 2017 (PDF 865 KB)


Topline results: CAA communications survey 2017

Topline results: CAA communications survey 2017 (PDF 31 KB)


Profect Feel Safe 2017 - cover

Profect Feel Safe 2017 (PDF 3.1 MB)

Research report prepared for the Civil Aviation Authority and the Aviation Security Service May 2017


Public Sector Reputation Index: 2016 - cover

Public Sector Reputation Index: 2016 (PDF 2 MB)

The Civil Aviation Authority’s Reputation Index results benchmarked against the wider public sector


Project Feel Safe 2014

Project Feel Safe 2014 (PDF 2.4 MB)

Research report prepared for the Civil Aviation Authority and the Aviation Security Service October 2014


Project Feel Safe 2012

Project Feel Safe 2012 (PDF 4.6 MB)

Research report prepared for the Civil Aviation Authority and the Aviation Security Service June 2012


Project Feel Safe

Project Feel Safe (PDF 9.6 MB)

Research report prepared for the Civil Aviation Authority and the Aviation Security Service July 2011


Website survey 2010 - screenshot

Web Site Survey 2010