Web Site Survey 2010

Many thanks to those who completed our survey of web site users in August 2010. All subscribers to our email notification system were invited to give us their views. The results are posted below for your information. They will be used to improve the web site as resources allow.

Q1. In the last 3 months, which sections of the CAA Web Site have you used (you may select more than one)?

Answer Options Response Percent Response Count
Rules 80.1% 149
Advisory Circulars 69.4% 129
Airworthiness Directives 50.5% 94
A to Z Topics 24.7% 46
About the CAA 9.7% 18
Contact Us 31.2% 58
Search 28.0% 52
Vacancies 12.4% 23
What's New 38.2% 71
Email Notification Service 44.1% 82
Forms 47.8% 89
Publications 42.5% 79
Seminars and Courses 23.1% 43
Accidents and Incidents 32.8% 61
Aerodromes 19.4% 36
Aircraft 57.5% 107
General Aviation 31.7% 59
Airspace 12.4% 23
Airlines 9.1% 17
Medical 14.5% 27
Meteorology 13.4% 25
Pilots 28.5% 53
Safety Info 18.8% 35

Q2. How many times a week would you typically use the CAA Web site?

Answer Options Response Percent Response Count
0 to 5 58.9% 109
6 to 10 22.7% 42
11 to 15 9.7% 18
16 to 20 3.2% 6
More than 20 5.4% 10

Q3. Typically, what times of the day do you use the CAA Web Site?

Answer Options Response Percent Response Count
0000 hours to 0800 hours 3.2% 6
0800 hours to 1800 hours 83.3% 155
1800 hours to 2400 hours 13.4% 25

Q4. Do you expect the CAA Web Site to be available all the time? What service do you expect from the CAA Web Site?

Answer Options Response Percent Response Count
24 hours/7 days 47.6% 88
A 1 hour outage is okay 23.8% 44
A 2 hour outage is okay 16.8% 31
A half day outage is okay 9.2% 17
A one day outage is okay 2.7% 5

Q5. If the CAA Web Site were to fail, how long would it be before your life, or your business, would be affected?

Answer Options Response Percent Response Count
After 1 hour 5.7% 10
After 2 hours 6.3% 11
After half a day 19.9% 35
After a whole day 68.2% 120

Q6. Please indicate how you would rate the CAA Web Site on each of the following attributes.

Answer Options Extr
Poor
                Exc Ave
Providing useful
information
0 3 2 1 15 9 23 51 45 36 7.99
The ease of finding
information
5 16 21 17 21 28 22 28 17 11 5.82
The quality of the information you found 0 2 2 5 13 15 30 55 35 29 7.74
How closely the information matched your requirements 1 2 2 8 12 23 34 40 44 20 7.5
The overall value of the web site 0 2 2 7 8 12 27 42 47  39 8

Q7. How could the CAA improve the web site? Please be as specific as possible about the different sections of the web site.

We received 105 replies to this question. Thank you to all who responded for your suggestions.

56 respondents referred to the short-comings of the current Search facility. We are aware of this and a replacement search engine is one of our highest priorities.

9 said they like the web site - thank you - and there were other suggestions about the A to Z Topics, navigation in general, the airworthiness directives, etc.

We will be taking this feedback seriously, and will consider all suggestions to see where we can best improve our web site.

Q8. Please indicate which one of the following best describes how long you have been involved in the aviation community in total.

Answer Options Response Percent Response Count
Less than 5 years 11.8% 22
6 to 10 years 11.8% 22
11 to 20 years 27.4% 51
21 to 40 years 33.3% 62
More than 40 years 15.6% 29

Q9. Which of the following describes your role or roles in the aviation community? Please tick all those that apply.

Answer Options Response Percent Response Count
Aerodrome Manager 2.2% 4
Aircraft Owner 30.0% 54
Air Traffic Controller 1.7% 3
Chief Executive 6.7% 12
Chief Flying Instructor 4.4% 8
Chief Pilot 6.7% 12
Divisional Manager 1.7% 3
Engineer 23.3% 42
Engineering Manager 9.4% 17
Fleet Captain 0.6% 1
Flying Instructor 17.8% 32
General Manager 2.2% 4
Maintenance Controller 18.9% 34
Manager 8.3% 15
Managing Director 5.6% 10
Medical Examiner 0.6% 1
Operations Manager 9.4% 17
Part 61 Pilot - Private Pilot Aeroplane 22.8% 41
Part 61 Pilot - Commercial Pilot Aeroplane 13.9% 25
Part 61 Pilot - Air Transport Pilot Aeroplane 7.8% 14
Part 61 Pilot - Private Pilot Helicopter 3.3% 6
Part 61 Pilot - Commercial Pilot Helicopter 6.7% 12
Part 61 Pilot - Air Transport Pilot Helicopter 1.1% 2
Part 61 Student Pilot 3.3% 6
Part 149 Pilot Certificate Holder 6.1% 11
Quality Manager 10.6% 19
Training Manager 5.0% 9
Or some other position (please specify) 17.2% 31
Other (please specify) 45

Q10. If you would like us to contact you, please enter your email address here:

Everyone who responded to this question will be sent an email.