Transparency and complaints

The CAA collects information from a wide range of sources and for a variety of purposes in the course of executing its regulatory functions. All information that the CAA collects is managed in accordance with our obligations under the Privacy Act 1993 and the Official Information Act 1982.

Transparency statement

The transparency statement is intended to outline:

  • the types of investigations and information gathering the CAA conducts
  • the purposes of those investigations
  • the way we conduct these investigative and information gathering activities.

CAA Transparency Statement (PDF 67 KB)

This transparency statement summarises how the Civil Aviation Authority of New Zealand complies with the model standards of the State Services Commission:

Information gathering and public trust (PDF 220 KB)

More on information gathering

Regulatory enforcement policy (PDF 104 KB)

Section 15A investigation policy (PDF 108 KB)

Complaints process

The CAA is open to receiving feedback and complaints about its performance and, in particular, about the way it conducts its information gathering and investigative activities. The CAA has a robust complaints policy in place. All complaints receive a substantive response.

If you have a complaint about the CAA, you can email info@caa.govt.nz. All complaints will be dealt with in accordance with our complaints policy and our obligations under the CAA Service Charter.

Authority Complaints Policy (PDF 49 KB)

CAA Complaints Procedures (PDF 183 KB)

CAA Service Charter