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Real people, real stories

Examples of SMS in action from the aviation community.

See what great work is being done by other organisations on the road to SMS implementation.


Paula Acethorp, MetService SMS Project Manager during the Implementation of SMS:

Screenshot from "Safety at MetService" video

Safety At MetService (4'20" video)

At MetService, we wanted to get our staff engaged with our SMS right from the start. Rather than just give them documentation to read or schedule a presentation to attend, we thought we’d try a different approach to introduce what safety means for the weather forecasting business.

We’d had success with using videos for internal communications in the past, being lucky enough to have our own in-house media and design team, so we thought we’d make an informative video for our Safety At MetService SMS implementation.

A lot of time was spent developing our 'Sam' character – thinking about how she could explain what safety at MetService was all about. We needed to make it relevant for all divisions of MetService – everyone from our aviation forecasters to our finance team. We wanted to have a humorous side to the video, so that people to want to watch it over again!

When the Safety At MetService initiative was launched at our New Zealand offices in October 2017, the video was a key part of that launch and we were so pleased at the response it received. Staff loved it and Sam has become a well-known face at MetService. We have even arranged for a 3D-printed statue of Sam to be our safety award for the person who shows the best commitment to safety at MetService – to be awarded for the first time during 2018.

Cover of SMS Case Study One - Air New Zealand

Case Study One - Air New Zealand (PDF 1.3 MB)

The scope of Air New Zealand’s operations, regulatory requirements, support capability and size, means it is critical for formal safety, quality and risk management systems to be in place. These are implemented throughout the airline, all subsidiaries and other key stakeholders. Managing change in a risk-based manner is important, particularly in cases where commercial and operational needs must be taken into account.

Cover of SMS Case Study Two - Oceania Aviation

Case Study Two - Oceania Aviation (PDF 582 KB)

The Oceania Aviation Group (MRO) is made up of several General Aviation companies that have been acquired in the last ten years by Oceania Aviation Limited. Employing over 200 staff, the group now consists of four limited liability companies: Oceania Aviation, Aeromotive, Flight Line, and Sky Sales. The Group is overseen by two directors and a general manager. Overall they maintain multiple certifications across a number of regions and applications, including CAA, RNZAF, EASA and CASA PNG. This includes the recent addition of a Part 148 capability.

Cover of SMS Case Study Three - Taupo Airport

Case Study Three - Taupo Airport (PDF)

Commencing operation in 1966, Taupo Airport is located on New Zealand’s North Island, approximately 8 km south of the Taupo town centre and next to New Zealand’s largest lake, Lake Taupo. It is certificated under Civil Aviation Rules, Part 139. The airport is operated by the Taupo Airport Authority, and is a joint venture between the Taupo District Council and the Government, with both parties holding a 50 per cent interest.

Taupo Airport is the second busiest non-towered airport in the country. The airport receives scheduled regional flights, charter and private aircraft. Charter flights include a considerable number of International Corporate Jet traffic. The airport is also located within a Mandatory Broadcast Zone (MBZ) in uncontrolled (G) airspace with type C airspace starting at 6500 ft AMSL, that is under Christchurch Control.

Cover of SMS Case Study Four

Case Study Four - Massey University School of Aviation (PDF 527 KB)

The Massey University School of Aviation was established in 1990, and first offered the Bachelor of Aviation (Air Transport Pilot) in 1993. This three year full-time degree provides students with the opportunity to undertake both practical and theoretical study. Two of the three years include the students’ flight training. On graduation, students hold a New Zealand Commercial Pilot Licence (CPL) with multi-engine and instrument rating, plus all credits for the New Zealand Air Transport Pilot Licence (ATPL) theory examinations. In 2011, Massey University School of Aviation formed a partnership with the Air New Zealand Aviation Institute to facilitate graduates undertaking an ‘airline induction course’, which provides preferred status for employment.