Contact Us

Report an accident

Freephone: 0508 ACCIDENT (0508 222 433)

Available: 24 hours, 7 days

Report an aviation safety concern

Report an aviation safety or security concern, including complaints, or allegations of suspected breaches of civil aviation legislation.

Freephone: 0508 4SAFETY (0508 472 338)

Email: isi@caa.govt.nz

Available: 8am to 4:30pm, Monday to Friday, and voicemail after hours

Aviation Safety Concerns - this page has information about reporting an accident, low flying, aircraft noise, aircraft effluent claims, agricultural chemical drift, and helicopter frost protection.

Report dangerous drone activity

If the drone presents an immediate danger, call 111 now and ask for the Police.

To report other safety or security concerns:

Freephone: 0508 4SAFETY (0508 472 338)

Email: isi@caa.govt.nz

Available: 9am to 5pm, Monday to Friday, and voicemail after hours

Change of address

To change your personal or business address.

Email: receptionist@caa.govt.nz

Address for Service - information on the obligations of aviation document holders

Licensing enquiries

For queries about licensing, including address changes.

Email: licensing@caa.govt.nz

Medical enquiries

For queries and advice for air traffic controllers, pilots, and medical examiners.

Email: med@caa.govt.nz

Aircraft Registration enquiries

For all aircraft registration queries.

Email: AircraftRegistrar@caa.govt.nz

Publications requests

To request copies of our booklets, posters and collateral.

Email: info@caa.govt.nz

General enquiries

Phone: +64 4 560 9400

Facsimile: +64 4 569 2024

Email: info@caa.govt.nz

Available: 9am to 5pm, Monday to Friday.

Level 15, Asteron Centre

55 Featherston Street

Wellington 6011

PO Box 3555

Wellington 6140

New Zealand

For visitors, here's a handy map showing bus stops, car parks, etc: How to get to the CAA (PDF)

Media enquiries

Freephone: 0800 CAA NWS (0800 222 697)

Email: comms@caa.govt.nz

Available: 9am to 5pm, every day. After hours calls will be responded to as soon as reasonably practicable, which may be the following business day.

Permission to Use the CAA Logo

Official Information Request

Use fax or postal address, or email for OIA or personal information requests.

Email: oia@caa.govt.nz

Personal Information Requests

Pursuant to section 45 of the Privacy Act 1993, the Civil Aviation Authority is required to be satisfied of the identity of the person making a request. Therefore, could you please forward a signed photocopy of a photographic form of identification (ie. Passport or Drivers Licence). No information will be made available to you until proof of your identity has been supplied. Email your request to oia@caa.govt.nz.